Please read our term of service below.

EVENT & WEDDING CATERING

1. QUOTATIONS
Please note that all quotes are not final and are subject to change with regards to the variable costs included with your quote.

Prices are based on a specific number and the final costs will vary according to the number of guests, event timings and menu choices. We are London based, catering across Uk and France, for up to 1000 guests.

For catering events requiring on-site staff ( chefs, waiters, bartenders etc), minimum order is £3500 on weekdays & £5000 on weekends. For food catering delivery the minimum order is £3000.

We do not charge for VAT. We charge a 12.5% service charge on all our services covering setup, coordination, and intensive planning.

2. FINAL GUEST NUMBERS

Final confirmation of guest numbers and any dietary requirements must be provided at least one week prior to the event.

3. BOOKING CONFIRMATION

A booking is confirmed upon receipt of a 50% deposit based on the latest agreed quotation. This deposit will be deducted from the final invoice issued post-event.

4. PAYMENTS

KoldenKitchen reserves the right to request full payment in advance for new clients or high-value bookings. Should any disputes arise post-event, KoldenKitchen will review them in good faith and may issue a partial refund where appropriate.

• New clients: 100% payment with 14 days prior to event.

• Existing/trusted clients: 50% deposit with amount redeemed from final invoice.

The final invoice will be issued within seven days following the event and is due within 7 days of issuance. Payments should be made via BACS to the bank details provided on your quote. Your quote number or last name can be used as the payment reference.

KoldenKitchen reserves the right to adjust the final invoice to reflect actual event circumstances, including but not limited to additional staffing hours, transport at cost, and materials required to fulfil the event to the agreed standard.

Discounted rates are subject to timely payment and delays may result in removal of discounts.

In case of late payement, a 10% late payment fee will apply for each week the invoice remains unpaid from the payment due date, alongside a £50 administrative fee per reminder issued. These charges will continue to apply until payment is received. If payment remains outstanding 30 days after the due date, KoldenKitchen reserves the right to escalate recovery efforts, including the use of third-party collection agencies or legal proceedings, to recover the full amount owed, including applicable recovery costs and interest.

5. FLEXIBLE PAYMENT PLAN FOR BIG EVENTS & WEDDINGS

Understanding the importance and scale of big events and weddings, KoldenKitchen offers a convenient installment payment plans that allows you to spread the cost of your event over a period of time. This payment structure is intended to provide flexibility and peace of mind, allowing you to focus on the excitement of your event without financial strain.

Payment Options:

Standard Plan:

50% deposit of the total cost payable upfront followed by monthly payment up to a year. The remaining balance is divided into equal monthly installments.

Extended Plan:

25% deposit of the total cost payable followed by monthly Payments: The remaining balance is divided into monthly installment payment, up to a year.

6. CANCELLATION POLICY

Cancellations affect both planning and logistics; therefore, the following cancellation fees apply

(as a percentage of your most recent confirmed quote):

• More than 3 months prior to the event: 50% cancellation fee

• 1 to 3 months prior to the event: 80% cancellation fee

• Less than 1 month prior to the event: 100% cancellation fee

Any liability to sub contractors and third-party supplier or other direct costs or expenses incurred on behalf of the client,

such as pre-ordered materials and reserved services, will also be charged to the client.

This applies to cancellation and event rescheduling unless otherwise agreed with koldenkitchen in writing.

7. ALLERGIES AND DIETARY REQUIREMENTS

KoldenKitchen advises guests with severe allergies to discuss their needs with us directly. While we strive to accommodate dietary requirements, we cannot guarantee complete absence of allergens due to potential cross-contamination in our kitchen.

8. MENU PRINTING & NAME TAGS

Menu printing is provided at a cost of £2 per menu to reflect the bespoke nature of each event. Name tags are £1 each.

For menu design, please request our pdf guide for more informations.

• Basic layout tweak (e.g. colour and font changes): £40

• Full custom design (with 1–2 rounds of revisions): £80

• Advanced (includes concept, multiple design routes, extended revisions, and removal of our branding): £120+

9. WASTE MANAGEMENT & CORKAGE

Rubbish and recycling removal is charged at £1 per guest. KoldenKitchen ensures that all event-related waste is managed and disposed of responsibly by the end of the following day for larger events.

koldenkitchen charge £1 per 75cl bottle, corkage fee.

10. STAFF AND SERVICE

koldenkitchen 'menus are designed to be delivered at least 1 hours prior to catering service to allow time to freshly prepare, cook, assemble and display- ensure everything is perfect before the guests arrival. For larger events or private chef services, the preparation time may be longer and will be estimated prior to the event.

Staffing needs for each event are determined based on the specific requirements of the event. KoldenKitchen charges £50 per hour for a head chef and £20 per hour for additional staff. Additional cost may occur for special demand or services during bank holidays.

All transport of staff, equipment, and materials to and from the event location will be charged at cost and included in your final invoice.

For private chef hire, any liability to sub contractors and suppliers or other direct costs or expenses incurred on behalf of the client will also be charged to the client.

This applies to cancellation and event rescheduling unless otherwise agreed with koldenkitchen in writing.

11. MULTI-DAY EVENTS AND STAFF ACCOMMODATION

For events spanning several days, specific arrangements are necessary to accommodate our staff. KoldenKitchen ensures that our team's professionalism is maintained throughout the event duration by providing them with suitable accommodations. If accommodations are not arranged by the client, they will be sourced by KoldenKitchen and the costs, including transportation to and from the event site, will be added to the final invoice. For overnight stays, an additional fee will be charged to cover the time staff are required to remain on-site outside of regular event hours. Additional charges may apply for services rendered on bank holidays.

12. EVENT DELAYS

KoldenKitchen accommodates event timing adjustments notified at least 30 minutes prior to the scheduled start. Delays extending service beyond the agreed time are charged at £20 per staff member per additional hour.

13. THIRD-PARTY SERVICES AND COMMISSIONS

For the comprehensive planning, catering, and styling of events, KoldenKitchen often collaborates with third-party vendors to ensure every aspect of your event is handled with the utmost precision and luxury. We charge a 15% commission on all outsourced services. This fee covers the coordination time and logistics management required, whether for national or international events. This ensures that every element of your event seamlessly contributes to an exceptional experience.

14.CLEANING FEE FOR LINENS

To ensure the highest standards of cleanliness and presentation, a cleaning fee will be applied for the use of linens, including napkins and tablecloths. This fee covers professional laundering to maintain the quality and appearance expected at your event. This specific fee will be included in your event quote and is dependent on the quantity and type of linens used.

15. POST-EVENT CONCERNS
Any concerns, disputes, or contestations regarding your event, including but not limited to missing items, damages, or service concerns, must be raised in writing within 24 hours of the event’s conclusion. This allows us to review and resolve any issues promptly.

16. ADDITIONAL TERMS

KoldenKitchen reserves the right to update these terms as necessary to ensure the highest quality of service and client satisfaction. Clients are encouraged to review terms regularly and maintain open communication with our team to address any questions or specific needs.

PRIVATE CHEF HIRE

PRICING STRUCTURE

CHEF ARE £100 PER HOUR

Additional staff (if required): £20 per hour per staff member.

Menu Cost: Charged as per actual food costs incurred.

Transportation: Staff transportation to and from the event location will be billed at cost.

Service Charge: A 12.5% service charge will be applied to cover administrative and operational costs.

We charge a 15% commission on all outsourced services: This fee covers the coordination time and logistics management required, for national or international events.

Bank Holidays: Additional charges may apply for services rendered on bank holidays.

CANCELLATION AND RESCHEDULING

Any direct costs or expenses incurred on behalf of the client, including liabilities to subcontractors and suppliers, will be charged to the client.

Specific cancellation fees apply unless otherwise negotiated and documented in writing.

ENHANCEMENTS AND CUSTOM REQUESTS

We are pleased to accommodate special requests and additional services to make your event unique. These may be subject to additional charges, reflecting the bespoke nature of your event.

These Terms & Conditions supersede any previous versions. KoldenKitchen reserves the right to update them at any time without prior notice.

Last updated July 2025.